connecting point privacy & returns policy
Connecting Point Privacy Policy
Protecting your privacy is important to Connecting Point. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Connecting Point Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
Connecting Point collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers and other information we think you’d like to hear about. This may occasionally include information from other technology companies about products and services we believe can add value to you.
How we collect personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, contact us to make a purchase or request a quote.
When we disclose personal information
Connecting Point may occasionally share your personal contact information with carefully selected technology companies, when you purchase hardware or software that requires registration, or where a supplier requires identification to meet certain eligibility requirements. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information
Connecting Point safeguards the security of the data you send us with physical, electronic and managerial procedures.
Connecting Point Returns Policy
Connecting Point offers a 7-day return policy on all unopened products except those sold on a "No Returns Basis". We also offer a 7-day return policy on "Dead on Arrival" or "Damaged in Transit" products. Details of our "No Returns Basis", "Dead on Arrival" & "Damaged in Transit" products are provided below
Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
Connecting Point may, at its sole option, revise this policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.
Manufacturer warranty applies: Connecting Point hereby disclaims all other warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.
Connecting Point does not guarantee product compatibility. Not all products are eligible for return and not all products that are eligible for return are to be returned to Connecting Point. Carefully review all return policies (below) before making your purchase. Delivery charges may apply and are not refundable.
If you still have questions after reading our Returns Policy, please do not hesitate to contact us on 03 9347 7466 or via email at sales@connectingpoint.com.au
For "Dead on Arrival", "Damaged in Transit" or "Incorrect" product, Connecting Point will arrange for the product to be picked up for return to Connecting Point (the method might vary depending on product and may include us requesting the customer to arrange shipping if in a remote location). For all other returns the customer is responsible for costs associated with return of the product to Connecting Point. Connecting Point will not pay, nor reimburse any costs associated with a customer-organised shipment unless agreed to in writing prior to shipment
Connecting Point recommends that products returned by Australia Post should be sent by registered or certified mail, or by Express Post satchel. Connecting Point accepts no responsibility for loss or damage occurring in transit on return to us.
If a product is not defective or damaged and is not returned to us in the original unopened packaging, it may be returned to you at your cost.
Connecting Point will test all products returned as defective or damaged within 7 days of receipt by us. Some products may need to be returned to the manufacturer for testing. If it is determined that the product is in working condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.
Connecting Point reserves the right to refuse any returns that:
- Are incomplete or missing parts
- Are not returned in their original packaging.
- Show signs of physical damage to the product or its packaging.
Dead on Arrival Product
n the event that you receive a product that is not in working order you should notify us immediately upon receipt of the product. In the event a product develops a fault (except those due to wilful damage, or customer misuse) within the first 7 days after purchase you should notify us immediately upon noticing the fault so we can process the return as a "Dead on Arrival Product".
If it is determined that the product is not defective it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return.
For products which are found to be Dead on Arrival a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Damaged in Transit Product
In the event that you receive a product that appears to have been Damaged in Transit you should:
- Refuse to accept delivery of the product.
- Direct the courier to Return Goods to Sender.
- Notify us immediately.
If you have already accepted delivery, or if our delivery method did not allow your personal acceptance of delivery, and you then notice that the product appears to have been Damaged in Transit you should notify us immediately. You will be issued with a Return Authorisation Number in accordance with the above procedures.
You will need to package and address the product for return in accordance with the above procedures. We will arrange for the product to be collected from you for return to Connecting Point. For products which are found to be Damaged in Transit a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Incorrect Product
In the event that you receive a product that is different from the one ordered, you should notify us immediately.
You will need to package and address the product for return in accordance with the above procedures, and we will arrange for the product to be collected from you for return to Connecting Point. A credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Unopened Product
Except for product sold on a "No Return Basis" as detailed below, Connecting Point offers a 7 day return policy for product in its original unopened and undamaged packaging. You must contact us within 7 days of receipt of the product otherwise we cannot accept a return.
You will need to package and address the product for return in accordance with the above procedures, and to arrange for return delivery of the product. Connecting Point will not pay, nor reimburse any costs associated with this return.
For products which are found to be in their original unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.
Faulty Product
In the event that the product you have received develops a fault (except if due to wilful damage, or customer misuse) within the first 7 days, it can be returned as with the "Dead on Arrival Product" procedure above
In the event that the product you have received develops a fault more than 7 days after purchase, then the manufacturer's warranty would apply. Please refer to the "Manufacturer's Warranty" procedure below.
Manufacturer's Return Policy Product
If a manufacturer offers to accept opened product for return within a specified period of the original purchase then we will honour the manufacturer's Returns Policy where it involves us as the supplier.
The manufacturer's Returns Policy will direct you to either :
- Return the product directly to the manufacturer or their agent.
- Return the product to the supplier from which the product was originally purchased.
If the manufacturer directs you to return the product to the manufacturer or their agent, then you should arrange for the product to be returned to the Manufacturer or their Agent within the period specified since the original purchase by the Manufacturer and in accordance with the manufacturer's returns policy. The manufacturer will then organise to refund you directly for the purchase price or to replace according to their policy.
If the manufacturer directs you to return the product to us as the supplier, then you must contact us at least 7 days before the expiration of the period since the original purchase, specified by the manufacturer, otherwise they may not be able to authorise the return. You will also need to provide any additional information that may be required under the Manufacturers Returns Policy.
You will need to package and address the product for return in accordance with the above procedures. Connecting Point will not pay, nor reimburse any costs associated with a customer-organised shipment.
The product must be received by us within the period since the original purchase, as specified by the manufacturer.
For products which are returned under a manufacturer's return and are approved by the manufacturer for credit, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.
No Return product
The term "No Return Basis" means that unless the product is "Dead on Arrival" or "Damaged in Transit", the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement.
Products sold on a "No Return Basis" are advised to the prospective purchaser before sale and noted as such on the invoice.
Processing Credits/Refunds
A credit note would normally be issued within 7 days of us receiving the returned goods, with the exception of goods that are not obviously faulty and may require testing.
Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases the testing process may result in delays of up to 28 days in determining if a credit note will be issued.
The credit note which is issued can then be used as a payment against future purchases or converted to a refund upon request.
